Privacy Policy
Last Updated: December 2nd, 2025
Introduction
MiraclePros ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
When you book a service or contact us, we may collect:
- Name
- Email address
- Phone number
- Service address
- Zip code
- Service description and project details
Technical Information
We automatically collect certain information when you visit our website:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide and schedule services you request
- Communicate with you about service requests and appointments
- Improve our services and website functionality
- Send promotional materials and updates (with your consent)
- Comply with legal obligations and resolve disputes
- Prevent fraud and enhance security
Information Sharing and Disclosure
We do NOT sell or rent your personal information to third parties. We may share your information with:
- Our Technicians: To provide the services you request
- Service Providers: Such as payment processors, email service providers, hosting services, Google LLC (for website analytics) and Cloudflare, Inc. (for bot protection)
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for data transmission
- Secure databases with access controls
- Regular security audits and updates
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
- Object to processing of your personal data
To exercise these rights, contact us at [email protected] or call (469) 530-3315.
Data Retention
We retain your information as long as necessary to provide services and comply with legal obligations:
- Service requests and records: 7 years (for legal and tax purposes)
- Marketing data: Until you opt-out or withdraw consent
- Technical data: Typically 90 days unless needed for security
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any information.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
We do not sell personal information. To exercise your rights, contact [email protected].
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may limit website functionality.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: (469) 530-3315
- Hours: Mon-Sat 8AM-8PM
Consent
By using our website and services, you consent to our Privacy Policy and agree to its terms.