Privacy Policy

Introduction

MiraclePros ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (miraclepros.com) or use the MiraclePros mobile application for iOS and Android.

Our mobile app serves two types of users who share the same app: customers, who request home and property services, and technicians, who receive and manage job offers, schedules, availability, and earnings. This policy applies to both. Where a practice applies to only one type of user, we say so.

Information We Collect

Personal Information You Provide

When you book a service, create an account, or contact us, we may collect:

• Name
• Email address (optional)
• Phone number
• Service address, city, state, and zip code
• Service description and project details
• Photos you choose to upload

Account and Authentication Information (Mobile App)

You sign in to the mobile app using your phone number and a one-time passcode (OTP) sent to you by text message. To operate the app and keep your account secure, we collect and store:

• Your phone number and the role you sign in as
• A one-time passcode at sign-in (stored only briefly and in encrypted/hashed form)
• An optional display name and email address
• A device identifier we generate to manage your secure sessions across devices
• Authentication tokens, stored in your device's encrypted secure storage, that keep you signed in

Location Information (Mobile App)

To match service requests with nearby technicians and to dispatch jobs, we collect location information tied to a service:

• The zip code, address, city, and state of the property where a service is requested, as entered by you
• For technicians, the service-area radius you set, which determines the jobs you are offered

The app does not access your device's GPS or precise location, and we do not track your location in the background. Location is limited to the service address you type in.

Photos and Media (Mobile App)

Customers may upload photos of a project so technicians can prepare an accurate quote. Technicians may upload a profile photo. These images are stored with our cloud storage provider and shared as needed to schedule and perform the service.

Device and Push Notification Information (Mobile App)

With your permission, we register a push notification token for your device so we can deliver job offers, appointment reminders, message alerts, and similar notifications. We may also detect whether the app remains installed so we can fall back to text message if push notifications can no longer be delivered.

Technician Account Information

If you use the app as a technician, we also process information related to your work, including your availability and calendar, your service-area radius, performance information such as ratings and completed-job counts, the job offers and jobs assigned to you, and earnings and payout information associated with those jobs.

Invoices, Signatures, and Payment Information

When you review, sign, or pay an invoice through a secure invoice link we send you, we collect:

• The electronic signature you provide when approving an invoice, stored with the related service record
• Photos you choose to upload as proof of payment (for example, a receipt or check image)
• Payment confirmation details such as the amount, date, payment method type, and the last four digits of your card

Card payments are processed by Stripe, Inc. Your full payment card details are provided directly to Stripe and are never stored on our servers. Stripe handles your information under its own privacy policy.

Messages and Communications

We process the content of messages you send or receive through the app and by SMS (for example, scheduling, dispatch, and support communications) so we can deliver them and keep a record of your conversation.

Technical and Usage Information

We automatically collect certain information when you visit our website or use our app:

• IP address
• Browser type and version (website)
• Device type and operating system
• Pages visited and time spent on pages (website)
• Referring website addresses (website)
• Limited diagnostic and error information to keep the app and site reliable

How We Use Your Information

We use the information we collect to:

• Provide, schedule, and dispatch the services you request
• Create and secure your account and verify your identity at sign-in
• Match customer requests with technicians and deliver job offers, schedules, and earnings information to technicians
• Send push notifications, appointment reminders, and message alerts
• Communicate with you about service requests, appointments, and support
• Improve our services, app, and website functionality
• Send promotional materials and updates (with your consent)
• Comply with legal obligations and resolve disputes
• Prevent fraud and enhance security

Push Notifications

If you allow notifications, we send push notifications to deliver job offers, appointment reminders, and message alerts. Notification content may include a short preview of a message and a count of unread items. You can turn off push notifications at any time in your device settings; some time-sensitive features, such as receiving new job offers promptly, depend on them.

Device Permissions

The mobile app may ask for the following device permissions. Each is optional and is only used for the stated purpose:

• Notifications: to deliver job offers, reminders, and message alerts
• Camera and Photos: to let you upload project photos or a profile photo

Information Sharing and Disclosure

We do NOT sell or rent your personal information to third parties. We share information only as needed to provide our services, with:

• Customers and Technicians: To schedule and perform the services you request, we share the information needed to complete a job between the customer and the assigned technician (for example, name, phone number, service address, project description, and photos).
• Our Scheduling and Dispatch Platform (WorkHub): We use our WorkHub platform to match jobs, manage offers and bookings, technician availability, and payouts. Booking details and technician account information are processed through it.
• Payment Processors: We use Stripe, Inc. to process card payments made through invoice links. Your payment card details are transmitted directly to Stripe and are subject to its privacy policy.
• Messaging and SMS Providers: To send one-time passcodes, appointment and dispatch messages, and to deliver in-app messages.
• Push Notification Services: We use Expo together with Apple Push Notification service and Google Firebase Cloud Messaging to deliver notifications to your device.
• Cloud Storage Providers: To store and serve the photos you upload.
• Diagnostics Providers: Limited technical error information to keep the app and website reliable.
• Website Service Providers: Such as hosting services, email service providers, Google LLC (for website analytics), and Cloudflare, Inc. (for bot protection).
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, sale, or acquisition.

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted on-device storage for authentication tokens in the mobile app
• One-time passcodes and refresh credentials stored only in hashed form on our servers
• Secure databases with access controls
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt-out of marketing communications
• Object to processing of your personal data

Account and Data Deletion

To request deletion of your account and the personal data associated with it, email [email protected] from, or referencing, the phone number on your account, or call (469) 530-3315. We will delete your account and associated personal data within 30 days, except information we are required to retain for legal, tax, fraud-prevention, or dispute-resolution purposes (for example, service records retained for up to 7 years as described in Data Retention below).

To exercise any of these rights, contact us at [email protected] or call (469) 530-3315.

Data Retention

We retain your information as long as necessary to provide services and comply with legal obligations:

• Account records (name, phone, email): until you request deletion, then removed within 30 days, except where retained for legal or tax purposes
• Service requests and records: 7 years (for legal and tax purposes)
• One-time passcodes: minutes (then automatically deleted)
• Sign-in sessions: typically up to 30 days before they expire
• Job offer history: typically up to 60 days
• Push delivery receipts: typically 24 hours
• Marketing data: Until you opt-out or withdraw consent
• Technical data: Typically 90 days unless needed for security

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your rights, contact [email protected].

Cookies and Tracking Technologies

On our website, we use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may limit website functionality. Our mobile app does not use advertising cookies or third-party tracking technologies.

SMS Messaging and Consent

By booking a service or signing in to the app, you agree that Miracle Pros may contact you by phone or SMS regarding sign-in verification, scheduling, dispatch, and customer support. Msg & data rates may apply. Message frequency varies.

If you no longer wish to receive SMS messages, you may unsubscribe at any time by replying "STOP" to any message. For help or more information, reply "HELP" to any SMS or contact us at [email protected] or (469) 530-3315.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: (469) 530-3315
• Hours: Mon-Sat 8AM-8PM

Consent

By using our website, mobile app, and services, you consent to our Privacy Policy and agree to its terms.